Support

We read every message, usually within two working days.

Common questions

How do I sign in?

Choose Continue with Apple, or Continue with email and type the 6-digit code we send you. There is no password.

I didn't get the code.

Check your spam or junk folder and that the address is right, then tap Send a new code. Codes expire after 10 minutes.

Will I lose my habits if I sign in?

No. The habits on your phone are added to your account, and stay on your phone.

How do I use Keyston on another device?

Sign in with the same Apple ID or email on the other device. Your habits and history come across within a few seconds.

How do I export my data?

Go to You › Data and choose Export. You get a file with all your habits and history.

How do I delete my account?

Go to You › Account › Delete account. It removes everything from our servers and your phone, stops any stakes and cancels your alarms. It can't be undone.

How do I cancel Keyston Plus?

Subscriptions are managed by Apple: open Settings on your iPhone, tap your name, then Subscriptions › Keyston. To restore a purchase on a new phone, use You › Keyston Plus › Restore purchases.

How do I stop a stake?

Open the habit's stake in the app and tap Stop. It applies from the next day that hasn't started; days already missed are still charged.

I think I was charged by mistake.

Email us within 30 days with the date and the habit. If the app got it wrong, we refund it. See Stakes in the Terms.

Reminders or alarms don't go off.

Check that notifications (and alarms) are allowed for Keyston in your iPhone's Settings, and that Focus modes aren't silencing them. You › Notifications shows the current status.

Need help right now?

Keyston is not a crisis service. If you’re in danger or thinking about harming yourself, call your local emergency number, or in the US call or text 988.

See also the Privacy Policy and Terms of Use.